Terms and Conditions

Warranty

Daniel Bentley Fine Jewellery products are covered by a 12 month warranty against manufacturing faults. This does not cover damage caused by improper use or wear and tear. For jewellery care instructions please see the “Caring for your Daniel Bentley Fine Jewellery” section.

Placement of Orders

When you place an order you agree to the terms and conditions specified by Daniel Bentley Fine Jewellery. All orders placed by you are subject to acceptance by us and we will confirm such acceptance to you by email. By placing an order you warrant that you are legally able to enter a binding contract. If we are unable to accept your order we will contact you by email and telephone. Our acceptance of your order constitutes a legally binding contract.

Shipping

Items purchased in our online boutique will be shipped using Express Post Delivery, once payment has been confirmed and usually within 48 hours. All deliveries will require a signature upon arrival. Your purchased items will be boxed and wrapped in exclusive Daniel Bentley Fine Jewellery packaging.

International deliveries are available to the USA, Denmark and New Zealand. For all other destinations please email our customer service department via our contact form. International customers are responsible for the payment of all relevant duties and taxes in their country.

Cancellations

Cancellation will be accepted on current stock jewellery up to 24 hours prior to dispatch. Please call 07 39042700 Monday to Friday 11am to 2pm.

Cancellations by Us

We reserve the right to cancel the contract between us if:
*We do not have the item in stock
*We do not deliver to your area
*One or more of the items you have ordered has been listed with an incorrect price due to incorrect information received from our suppliers or due to a typographical error.

If we do cancel your order we will contact you by email and will refund to your credit card the sum of money deducted by us from your credit account. We will not be obliged to offer any additional compensation for disappointment suffered.

Returns Policy

Articles purchased via our online boutique will be accepted for an exchange or refund if returned within 14 days, accompanied by a sales receipt. We can only accept goods received in perfect condition, in the same packaging, with all security tags attached. All returns should be sent using registered/insured delivery.

Regrettably, we cannot be responsible for returns that do not reach us. A prompt refund for the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price.

We are unable to extend our returns policy for individually commissioned pieces of jewellery.

Warranty Returns

If one of our pieces of jewellery has a manufacturing fault please contact our customer service department to arrange the return of the piece. Once the piece has been received it will be assessed for prompt repair or replacement.

All Returns should be sent by registered/insured post to:
Daniel Bentley Fine Jewellery
Customer Service Department
PO Box 641
Morningside QLD 4170
P +61 7 39042700